Privacy Policy

1. Introduction

Welcome to Potential Minds LTD. We are committed to protecting your privacy and handling your personal data securely in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data.

 

If you have any questions, please contact:

​

Potential Minds LTD
Address: 2 Downside Close, Eastbourne, UK
Email: j.lawson@potentialminds.co.uk
ICO Registered

 

2. What Personal Data We Collect

We may collect and process the following personal data:

• Personal Information: Name, date of birth, contact details (email, phone number, address).

• Health & Medical Information: Childhood history, medical conditions, psychological history, and other relevant details provided for therapy and diagnosis.

• Consultation & Assessment Data: Information gathered during face-to-face or online sessions and through questionnaires provided before therapy.

 

3. How We Collect Your Data

We collect data through the following methods:

• Face-to-face meetings during therapy or assessment sessions.

• Questionnaires completed before sessions.

We only process personal data when we have a lawful basis for doing so, including:

• Client Consent: You provide explicit consent for us to collect and use your data for therapy, diagnosis, and treatment purposes.

• Contractual Necessity: Processing is required to provide psychological services.

• Legal Obligation: In certain situations (e.g., safeguarding concerns), we may need to process data in compliance with legal requirements.

 

4. Confidentiality & Data Sharing

Your data is kept strictly confidential. However, in the following cases, your data may be shared:

• With a Psychiatrist (Only with Your Consent): If required for further assessment or treatment.

• With Your GP (Only in Extreme Cases): If you are at serious risk of harming yourself or others, we may need to share relevant information with your GP or other healthcare providers.

• For Legal or Safeguarding Obligations: In cases involving child protection concerns or legal orders, we may be required to share data with relevant authorities.

No personal data will be shared with third parties for marketing, advertising, or non-health-related purposes.

 

5. How We Store & Protect Your Data

We take data security seriously and have implemented the following measures:

• Data Storage: Client records are stored on a local drive with password protection to prevent unauthorized access.

• Data Retention: Records are kept for three (3) years after your last session, after which they are securely deleted.

If you believe your data has been compromised, please contact us immediately at j.lawson@potentialminds.co.uk.

 

6. Your Rights as a Client

As a data subject under UK GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of your reports, diagnosis, and any recorded information.

• Correction: If your data is incorrect or incomplete, you can request amendments.

• Erasure: You may request deletion of your data unless we have a legal obligation to retain it.

• Data Sharing: Your data will only be shared with your consent, except in safeguarding cases.

• For Minors: If you are under 18, data sharing requires parental or guardian consent.

To exercise any of these rights, contact j.lawson@potentialminds.co.uk.

 

7. Cookies & Website Tracking

Our website does not use cookies or tracking technologies.

 

8. Complaints & Contact Information

If you have concerns about how your data is handled, you can contact us at:

📧 Email: j.lawson@potentialminds.co.uk
📍 Address: 2 Downside Close, Eastbourne, UK

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🔗 https://ico.org.uk/make-a-complaint/

 

Potential Minds LTD reserves the right to update this Privacy Policy. Any changes will be published on this page.